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2015 – Accomplishments and New Beginnings

The beginning of a new year presents an opportunity to reflect on the year that has just ended, recognize where we are as a company and set goals as we plan for the future. For CVMIC, 2015 was a good year. Here are some highlights:

  • Welcomed Stevens Point to the membership as our 47th member.
  • Collaborated with the League of Wisconsin Municipalities and Wisconsin Municipal Mutual Insurance Company (WMMIC) to create the Municipal Property Insurance Company of Wisconsin (MPIC); an independent property insurance company that is designed to meet the long-term property insurance needs of Wisconsin municipalities. As of 12-31-15, MPIC has bound coverage for 35 CVMIC members. MPIC is governed by a seven member Board of Directors consisting of two representatives from each organization and the Executive Director from MPIC.
  • Continued focus on staff development and knowledge transfer to ensure a smooth transition as long-term employees retire.
    • In July, Executive Director Mike DeMoss announced that he would be retiring effective on or about 11-1-16.
    • In October, the Board announced the appointment of Ken Horner, Director of Operations as the next Executive Director to be effective on or about 11-1-16.
    • In February, the Board approved the appointment of Jean Cole as Human Resources Manager to handle the day-to-day human resources duties for CVMIC along with her duties as Employment Practices and Liability Specialist for the members.
    • In July, the Board approved the creation of the position of Manager of Member Services and Risk Management. Pallin Allen was appointed to this position to enhance the relationships between members and CVMIC as a liaison and resource.
    • During the 2015 budget process, the Board approved the creation of the position of Workers Compensation (WC) Supervisor. Lloyd Marchel has joined the team in this capacity. This action was taken in response to the growth of the WC program and reflected the need to allow the Workers Compensation Claims Manager to expand the programs offered to members for cost savings and various efficiencies. This includes Post-Traumatic Stress Disorder education and the incentive program for MRI Imaging.
  • Implemented a $300,000 grant program to assist members in obtaining needed safety, loss control and risk management-related items. The program provides a 50% reimbursement of covered costs up to a maximum of $5,000/$7,500/$10,000, depending on population.
  • Developed a cyber liability group insurance program with our partners at Arthur J. Gallagher. The program was provided at no additional cost to the members and was renewed for 2016.
  • Completed liability program repricing (2016 – 2018) with 100% retention of members.
  • Approved dividends for year-end 2014: Workers Compensation Program $1,770,457; Liability Program $1,511,352 and Auto Physical Damage Program $226,258. All dividends are calculated using premium levels and loss experience over the policy years affected.
  • Maintained AM Best rating (A6) and AGRIP’s best practices certification.
  • Approved upgrades to the RiskMaster Claims software, including offsite hosting, online workers compensation and auto physical damage claim forms, and took steps to enhance employee training.
  • Recognized the need to increase the budget amounts for technology tools to expand and enhance access to CVMIC training, services and resources. This includes upgrades that will improve online training and allow interactive, remote participation in eLearning programs.
  • Enlisted the Center for Public Skills Training to guide the CVMIC strategic planning process with tools for the company to support leadership for staff and members.

Our focus as an organization is reflected in our mission statement, “Cities and Villages Mutual Insurance Company (CVMIC) is dedicated to developing and maintaining high-quality, stable, affordable insurance and risk management services; supporting public services and serving the needs of its member owners.” We believe this commitment of the Board and the efforts of staff are reflected in the items highlighted above. As we move into the future, we also recognize the importance of expanding our engagement with members and the need to address evolving generational values and expectations.