2016 – A Look Back

The beginning of a new year presents an opportunity to reflect on the year that has just ended. For CVMIC, 2016 was good year. Here are some highlights:

    • Fitchburg will become our 48th member in March, 2017.
    • Municipal Property Insurance Company of Wisconsin (MPIC), a collaborative effort with the League of Wisconsin Municipalities and Wisconsin Municipal Mutual Insurance Company (WMMIC) is flourishing. MPIC is an independent property insurance company that is designed to meet the long-term property insurance needs of Wisconsin municipalities. As of November 30, 2016, MPIC has bound coverage for 380 entities including 41 CVMIC members. These policies reflect more than $10 million in premium and $17 billion in insured values. MPIC is governed by a seven member board of directors consisting of two representatives from each organization and the executive director from MPIC.
    • CVMIC updated the company’s strategic plan. This process was coordinated by Frank Martinelli and involved Board members, senior staff and outside experts in a complete overhaul of the plan. The intent was to ensure that CVMIC is positioned for the future and that operational strategies reflect emerging technology and the current needs of members. The plan was presented to the membership at the annual meeting in October.
    • Staff transition – For the past several years we have focused on staff development and knowledge transfer to ensure a smooth transition as long-term employees retire.
      • On November 1, Executive Director Mike DeMoss retired after 28 years of service. Ken Horner was appointed as the new Chief Executive Officer effective November 2nd. His former position of Director of Operations was eliminated.
      • The Board completed a comprehensive review of staff positions and updates to the organizational chart. This process resulted in the reclassification/retitling of several positions, reflecting changes in duties and reporting relationships, and will help ensure operational efficiency into the future.
      • There were several staffing changes in the Workers Compensation Department.Beth Stadler retired after 12.5 years of service. Cindy Langaard was hired as Workers Compensation Claims Manager. She brings significant experience to the position. Other new claims staff include Melissa Linsy and Ann Marie Carini.
      • The Board approved the creation of a new position of Management Training and Development Coordinator. This position is intended to be a regional trainer and replace Rick Bayer when he retires. It was created to allow time for the development of the next generation of programs. Recruitment is in process.
    • We are implementing a service team concept to provide dedicated workers compensation claim contacts. We have provided loss control service in this manner for many years. For members that have opted in, this will ensure they know who to call when there are any questions.
    • Maintained a $307,000 grant program to assist members in obtaining needed safety, loss control and risk management related items. The program provides 50% reimbursement of covered costs up to a maximum of $5,000/$7,000/$10,000 depending on population. During 2016, members used more than 90% of the available funds.
    • Maintained the cyber liability group insurance program. The program was provided at no additional cost to members. The program was renewed for 2017.
    • Approved dividends to be paid for policy year 2015 (and prior years): Workers Compensation Program $1,922,151, Liability Program $1,542,960 and Auto Physical Damage Program $213,125.
    • Maintained AM Best rating (A6) and AGRIP’s best practices certification.
    • Approved continuing upgrades to the RiskMaster Claims software including offsite hosting, development of online workers compensation and auto physical damage claim forms and took steps to enhance employee training. This is part of a broader effort to better manage data resources and improve member access to this information.
    • Approved funding to expand the use of technology to enhance access to CVMIC training, services and resources. This includes upgrades that will improve online training and allow interactive, remote participation in distance learning programs.

Our focus as an organization is reflected in our mission and vision statements:

“Cities and Villages Mutual Insurance Company (CVMIC) is dedicated to developing and maintaining high-quality, stable, affordable insurance and risk management services; supporting public services and serving the needs of its member owners.”

“Vision 2025 – CVMIC will be the model of innovation for municipal insurance companies and be the premier source for insurance and risk management services and resources”.

We believe this commitment of the Board and the efforts of staff are reflected in the items highlighted above. As we move into the future, we also recognize the importance of expanding our engagement with members and the need to address evolving generational values and expectations.