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Modifying Unacceptable Employee Behavior & Improving Employee Performance (Session #8)
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| Date: | 4/19/2010 |
| Monday, April 19 & Tuesday, April 20, 2010 | |
| Location |
Wausau: Westwood Conference Center Click For Directions |
| Address: |
1800 Westwood Center Blvd Wausau,WI |
| Room: | Atrium Room |
| Registration Time: | 8:15 a.m. - 8:30 a.m. |
| Program Time: | 8:30 a.m. - 4:00 p.m. |
| Program Length: | 16 hours |
| Class Size: | 30 |
| Presenters: | Rick Bayer, Loss Control Specialist |
| Presenter's Firm: | CVMIC |
| Registration Deadline: |
4/12/2010 |
| Continuing Educ. Information | |
| Accrediting Organization | CEUs |
| Assessors | 14 |
| Park/Recreation | 1.4 |
| Legal | 16.5 |
| Water/Wastewater | 13 |
| Program Description: |
Modifying Unacceptable Employee Behavior & Improving Employee Performance Session #8 - Certificate in Supervision Series In the first seven sessions we discuss many different methods and practices to improve employee performance and deal with unacceptable employee behavior. In this session we will pull all the options explored in the first seven sessions together to assist the participants in looking at situations in the broadest context possible and help them pick the best alternative to deal with unacceptable employee behavior or improve employee productivity. (Whether it be coaching, conflict resolution, discipline, EAP referral or one of the other alternatives that was presented in the first seven sessions.) The main areas to be covered will include: • Discussion of reasons why good employees can become problem employees. • Review how organizations and supervisors can contribute to the problem and make it even worse by what they do or fail to do. • Discuss how to involve the union in the process of dealing with a problem employee. • Review the tools available to supervisors to assist them in modifying unacceptable employee behavior. • Go through a case study on “Modifying Employee Behavior”. • Review and discuss the book “Walk a While in My Shoes” (participants will receive a copy of the book). • Explore options on how to improve employee performance and develop action plans that can be used after the program has concluded. SPECIAL PROGRAMMING NOTE: CVMIC'S Supervisor Series "A Certificate in Supervision" When an employee moves into a supervisor position their duties and responsibilities change dramatically. While they normally have strong technical skills they often lack some of the supervisor/manager knowledge and skill to be as truly successful as they could be. The Certificate in Supervision program is designed to provide new supervisors or soon to be new supervisors with training on a wide range of supervisory/management topics. This should assist them in building the skills necessary to do their jobs as effectively as possible. Participants can attend all eight two-day sessions or they can attend which ever sessions most apply to their job. In order to receive a “Silver” Certificate in Supervision a participant has to attend at least four sessions including sessions 1 & 2. To receive a “Gold” Certificate in Supervision a participant must attend all eight sessions. The first seven sessions are free standing programs that can be taken in any order. The material in session #8 is a culmination of material from the first seven sessions. While not required, participants are encouraged to complete sessions 2, 3, 4, 6 & 7 prior to taking this session. The format for each session combines lecture with numerous other teaching techniques with time devoted to practicing the skills being taught through the use of role plays, case studies, small group discussions and group problem solving exercises. Participants are normally grouped in five different areas; Police, Fire/EMS, DPW/Utilities/Parks, City Hall and Library/Recreation. The material for the practice sessions is geared toward each of these specific disciplines. This allows for a more realistic experience. CVMIC offers all eight sessions at least once each spring and fall and we vary the location between Milwaukee, the Fox River Valley and the Madison area. These sessions are available to new supervisors, experienced supervisors or individuals who are not supervisors today but would like to be a supervisor in the future. NOTE: For more detailed information on any of the following sessions we have an Agenda attached for your reference. Scroll down to the bottom of this page to Course Information Download and click on the button next to "Agenda" to view this document. “A Certificate in Supervision” Session # 1 – Employment Law • Americans with Disabilities Act (ADA) • Family Medical Leave Act (FMLA) • Fair Labor Standards Act (FLSA) • Harassment/Discrimination • Other important EPL Laws • Policies/Rules Session # 2 – Supervisor Resources & Tools • Employee Assistance Programs • Drug and Alcohol Testing • Understanding Discipline and Labor Contracts • New Employee Orientation • Training Employees • Performance Evaluations Session #3 – Basic Risk Management & Workplace Safety & Health Basic Risk Management • Contractual Risk Transfer • Liability Claims • Workers Compensation Safety & Health • Safety Awareness Programs • Return to Work/Modified Duty Programs • Facility Inspections • Accident Investigation • DOC Standards and Training Session # 4 – Coaching Employees • Coaching for Improved Work Performance Session # 5 – Teams & Process Improvement • Team Development • Basic Facilitation Skills • Running Effective Meetings • Problem Solving and Process Improvement Session # 6 – Selection & Interviewing • The Hiring Process • Behaviorally Anchored Interviewing Session # 7 – Understanding Employees Differences • Generations • Diversity • Conflict Resolution Session # 8 – Modifying Unacceptable Employee Behavior & Improving Employee Performance • Discussion of reasons why good employees can become problem employees. • Review how organizations and supervisors can contribute to the problem and make it even worse by what they do or fail to do. • Discuss how to involve the union in the process of dealing with a problem employee. • Review the tools available to supervisors to assist them in modifying unacceptable employee behavior. • Go through a case study on “Modifying Employee Behavior”. • Review and discuss the book “Walk a While in My Shoes” (participants will receive a copy of the book). • Explore options on how to improve employee performance and develop action plans that can be used after the program has concluded. |
| Target Audience: | New supervisors, relatively new supervisors or employees soon to be promoted to a new supervisory position. |
| Cost: | CVMIC members may attend free of charge; non-member rate is $200.00 per person (non-member registrations may be limited and are on a space available basis) |
| Course Information Download(s): | |
| Agenda | View PDF |