NeoGov & CVMIC adds, updates, and replaces quarterly. NeoGov and it’s respective 3rd party vendor courses retire eLearning courses in Learn monthly.
Here are the newest releases from Q2:
Business Skills:
– Active Listening (BX27)
– Adapting to Customer Communication Styles (BX26)
– Best Practices for Generative AI (BX22)
– Clear Verbal Communication (BX28)
– Core Principles of Customer Service (BX23)
– De-Escalation Techniques for Difficult Customers (BX33)
– Effective Digital and Remote Interactions (BX30)
– Making a Memorable First Impression (BX24)
– Non-Verbal Communication (BX29)
– Overcoming Language Barriers (BX31)
– Resolving Issues with Difficult Customers (BX34)
– Understanding Customer Needs (BX25)
– Why Customers Get Upset (BX32)
Cyber Security:
– Safely Using AI (CY39)
Health & Safety:
– Heat Illness Prevention in Indoor Spaces (Employee) (SK14)
– Heat Illness Prevention in Indoor Spaces (Supervisor) (SK16)
Wellness:
– Recognizing Mental Health Distress (SK12)
*To enroll in these courses, log into Learn. From your Unified Self-Service dashboard, select the “Training” link on the left side of the screen, select the Course Catalog Tab, search for the course using the course title in the keyword search, and select the “Enroll” button.
